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Terms & Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Sparrow Designs Private Limited.

Intro:

  1. www.Trendzzone.com website ("Website") is an Internet based content and e-commerce portal. And it is operated by Sparrow Designs Private Limited, a company incorporated under the laws of India.
  2. Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Trendzzone.com at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

User Login, Password, and Security:

 

When You Sign in Or Registered with our website you will receive a password and account designation upon completing the website’s registration process. It is your duty to maintain it confidentially of your logging detail. You are solely/individually responsible for all activities that occur or happen under your password or account. You Agree for the Following:

  1. Immediately notify Trendzzone.com of any unauthorized use of your password or account or any other breach of security,
  2. It is ensured at your end that you exit from your account at the end of each session.

Trendzzone.com cannot and will not be liable for any loss or damage arising from your failure to comply with this.

Services Offered:

Trendzzone.com provides you internet based services through our web-site.our website services enable users to purchase original merchandise such as clothing now and later on artificial jewellery and cosmetics also. Upon placing a successfully order, trendzzone.com shall ship the product to you and be entitled to its payment for the Services.

Privacy Policy:

Hereby the user agrees that he has read and fully understands the privacy policy of our website Trendzzone.com. Further the user also agrees that the terms and contents of such Privacy Policy are acceptable to him.

 

Rules and code of conduct for users:

Users agree and undertake to use our website and the service for the purpose of sending messages or writing to our blog section and material used by user are proper. User is agreeing and undertakes that he will not using the services for the purpose of:

  1. To harass someone, abuse, defame, threaten or otherwise violate the legal rights of others;
  2. To post any blog which is unlawful, abusive topic, material or information,
  3. Upload any files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the website or another’s computer;
  4. falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
  5. Violate any code of conduct or any other guidelines, which may be applicable or to any particular service;
  6. violate any applicable laws or regulations for the time being in force in or outside India;
  7. Violate any terms and conditions of this agreement;
  8. Exploit any of the services. We reserve the right to deprive individual customers of our Cash on Delivery payment option. Moreover, we might refuse any of our services, terminate accounts, and/or cancel orders at our discretion, including but not limited to, if we believe that customer conduct violates applicable law or is harmful to our interests.
  9. You shall not make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about Trendzzone.com, its associates and partners on any property owned by Trendzzone.com

Exactness Not Guaranteed:

Trendzzone.com hereby disclaims any guarantees of exactness as to finish and appearance of the final product as ordered by the users. The quality of product, services, or any material purchased By You through our website may not meet your expectations. There may be differences in size, color, look etc. due to differences in respective brands. The product is subject to availability of stocks. If you are not satisfied with product you can return within stipulated period. For return a product please read our RETURN POLICY.

Third Party Links To Our Site:

Our website may contain links to other websites. These sites are not under the control of Trendzzone.com and we are not responsible for the contents of any linked site, or any changes or updates to a linked site. Including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Trendzzone.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Trendzzone.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Trendzzone.com or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Liability and warranties Limitations:

We assure you in this regard that the information of our website is correct; But Trendzzone.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Services. In No Manner Shall Trendzzone.com be liable for any direct, indirect, special, consequential, or incidental damages or any other damages resulting from:

  1. The inability to use the services;
  2. Unauthorized access to or alteration of the user’s transmission or data;
  3. Any other related matter to the services;

Including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Trendzzone.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Trendzzone.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Trendzzone.com's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

Pricing:

Prices for products are described on our Website and are incorporated into these Terms by references. All prices are in Indian rupees. Prices, products and Services may change at Trendzzone.com’s discretion.

Shipping:

Title and risk of loss for all products ordered by you shall pass on to you upon Trendzzone.com's shipment to the shipping carrier.

Delivery Rules:

           Trendzzone.com will make of two attempts to deliver your order. In case you does not accept delivery or customer is not reachable for the delivery of products in these attempts Trendzzone.com reserves the right to cancel the order(s) at its discretion. The estimated Time of delivery is displayed on the order summary page. On the time of placing your order, you will also receive an e-mail containing a summary of the order and also the estimated delivery time of your delivery place.

The delivery time may be affected and may take longer due to following reasons:

  1. Due to flight delays
  2. Due to bad weather conditions
  3. Due to political disruptions
  4. Due to unforeseen circumstances
  5. Due to shortage of stocks etc.

In those cases we will proactively reach out to you. Please For this Check your e-mail for such updates.

Also along with this, we will not be able to compensate for any mental agony caused due to delay in delivery for any reasons. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.

"The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods and COD which are to be done in due course being a separate chargeable facilities"

Returns and exchange policy:

Please Read our returns and exchange policy carefully before buying any Products.Trendzzone.com will accept Return or exchange only if the Conditions are fulfilled by users. We will not refund any amount of courier charges or any other charges which is spent due to return or exchange. Return or exchange will be accepted after successfully completion of all the terms which is mentioned in our Return and exchange policy.

Termination of user account:

  1. Trendzzone.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion if we believe that you have breached any of the Terms.
  2. If you or Trendzzone.com terminates your use of the Website or any Service, Trendzzone.com may delete any content or other materials relating to your use of the Service and Trendzzone.com will have no liability to you or any third party for doing so.
  3. You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.

Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Amritsar.

Headings:

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

Interpretation Of Number And Genders:

The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.

Severability:

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Report Abuse:

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Trendzzone.com does not review the contents in any way before they appear on the Website. Trendzzone.com does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to us.

Cancellation of Fraudulent/Loss to business Orders:

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Trendzzone.com reserves the right to cancel all past, pending and future orders without any liability. Trendzzone.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. Any promotional voucher used for the cancelled orders may not be refunded.

The customer may be considered fraudulent if any of the following scenarios are met:

  1. Customer doesn't reply to the payment verification mail sent by Trendzzone
  2. Customer fails to produce adequate documents during the payment details verification
  3. Misuse of another customer's phone/email
  4. Customer uses invalid email and phone no.
  5. Overuse of a voucher code
  6. Use of a special voucher not tagged to the email ID used.
  7. Customer returns the wrong product
  8. Customer refuses to pay for an order
  9. Customer is involved in the snatch and run for any order

The customer may be considered loss to business if any of the following scenarios are met:

  1. Customer with a very high return rate
  2. Invalid/Incomplete address cases
  3. Repeated request for monetary compensation for petty issues

 

Account for the customers falling in fraudulent or loss to business category may be blocked.

 

Process for Pilferage Claim:

If a customer raises a complaint for partial item/partial order through Customer Care

  1. The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
  2. An Email will be sent seeking/providing following information:
    1. Short description of the case (A few questions will be asked to help us understand the scenario)
    2. The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer)
    3. The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments
  3. The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
  4. Customer fails to provide adequate information about the case
  5. Customer fails to provide snapshots of the packet and box(if any)
  6. If an opened delivery was received, pilferage claims must be made the same day
  7. Customer must not dispose the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.

Product Review Guidelines

  1. Brisk and effective content: It is advisable that the content of the review is honest, simple, to-the-point and helpful in the interest of future buyers of the same product. Keep in mind that your review is based on your personal experience of your product choice, timing of the order and demographic contours. It is important that you set a clear and realistic picture in your review for other future buyers to follow suit.
  2. Content of the review: The review section in essence is limited to only issues with respect to the product like the quality, comfort level, color, size etc. Please note that reviews written with irrelevant content referring to another product or company will not be published. Moreover, reviews in incomprehensible language, HTML content, promotional campaigns, abusive or defamatory language will not be published.
  3. Other reviews/queries: In case you want to give us a shout-out on our services like delivery, return, refund, promotional offers, and discount coupons and so on, you can shoot us an email at Sparrowdesigns2014@gmail.com. For queries about the product size, color, availability, you can contact your customer care representative at 7837721981.

Terms For Promotions/Contests/Offers/Campaigns

General Terms for Offers and Promotions

  1. Discounts will be applied to the total merchandise value including VAT and applicable taxes. Issuance or redemption of a voucher or coupon will apply to the total value of the qualifying order once all promotional discounts have been applied.
  2. Only one credit note/gift voucher/voucher can be used per order unless otherwise stated.
  3. Discount vouchers - Discount vouchers may from time to time be offered to account holders; such vouchers may only be applied to purchases made through the account to which the discount voucher was offered and registered. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, a combination of the two and in case of COD, a Bank Transfer).
  4. Promotional discount vouchers - We may from time to time offer promotional discount vouchers which may apply in respect of any, or certain specified, purchases made though this Website.
  5. Trendzzone.com shall introduce various offers, schemes or contest at different times. The terms and conditions for such Contest shall be separately available on the Site.
  6. Trendzzone.com reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time. Trendzzone.com, at its discretion, can withdraw a particular scheme from the website or market.
  7. In case of any query pertaining to use of voucher and/or credit note or regarding the schemes, please email customer care at Sparrowdesigns2014@gmail.com or call @ 07837721981.
  8. While participating in any Trendzzone.com contest you hereby agree to release and hold Trendzzone.com (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, but not limited to reasonable attorneys' fees, or arising out of or related to your participation in the said Contest.
  9. Trendzzone reserves the right to cancel any orders placed using promotional vouchers. Some situations where your order may be cancelled include, without limitation, misuse of any promotional vouchers, and unauthorized usage of vouchers or inaccuracies of voucher pricing, technical glitch and value thresholds. The voucher amount will not be refunded for such cases.
  10. Suitable legal action will be taken against websites involved in unauthorized publication of Trendzzone vouchers. Trendzzone.com will only honor vouchers which are issued or published directly by us or our partner websites.
  1. Vouchers cannot be clubbed with any other offer.
  2. For a single transaction, only one voucher can be used.
  3. Vouchers are valid for 30 June 2015.

Disclaimer:

It is the customer's responsibility to login earlier if they want to avail better products or styles because Trendzzone.com sales are "first come, first served". The merchandise is not restocked once sold out. No information regarding the presence of any Product in our stock will be guaranteed and we will alert you only when an item is sold out.
The terms and conditions for such Contest shall be separately available on the Site. In the event of any conflict between these T&C and the terms and conditions pertaining to any Contest, such terms and conditions shall prevail.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.